Delivery & Returns
Delivery Charges
United Kingdom, Ireland
EVRI/Royal Mail: £5.99
Europe
Royal Mail: £15.00
International
Royal Mail: £35.00
If you want your package to arrive by Christmas 🎄, make sure you place your order before the cut-off delivery date;
Local Orders: 16th December 2024
Made-to-order merch: Friday 13th December
International delivery timelines are subject to variability based on the destination country, with potential delays attributable to factors such as geographic location and customs clearance procedures, which are beyond our direct control.
International Christmas Delivery Dates
December 4th
Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden
December 5th
Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)
December 10th
Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia
December 11th
Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA
December 12th
France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan
Customs Duties, Border Taxes and Import Fees
We kindly request our valued customers to acknowledge that in certain regions, local charges may apply. Orders dispatched to countries or regions outside of the UK; these products may be subjected to taxes during shipment, such as customs duties, border taxes and import fees.
It is to be noted that the recipient of the delivery is considered the importer of record in the country of importation and holds full responsibility for all import fees incurred. As an international seller, we adhere to all relevant laws and regulations in order to ensure the smooth delivery of our products to our customers around the world.
Payment Options
We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.
Refunds and Exchange Policy
We are happy to exchange or refund any product returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may at our discretion offer an exchange to the value of the current or most recent selling price. Please contact us directly for an exchange or refund. This does not affect your statutory rights.
The notice of cancellation must be delivered before our print network receive the order for printing. Once the customer's order is in production we cannot amend or cancel the order. The customer must arrange the return of goods for a refund.
The Customer will be responsible for the cost of returning the goods. If the Customer does not actually return the goods to National Merchandise, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.
We hope you will be pleased with your purchase. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.
This does not affect your statutory rights.
Missing or Lost Parcels
If you believe your parcel is missing or lost, please notify us within 14 days of the confirmed delivery date to raise a dispute. This allows us to work with our print partners to investigate the issue and find a reasonable solution.
We are unable to process missing parcel claims submitted beyond this 14-day window. Please ensure all inquiries are made within this timeframe for us to assist you promptly.